A conceptual model of service quality and its implications for future researchZeithaml, 1988servqual: a multiple-item scale for measuring consumer perceptions of service qualityParasuraman Zeithaml and BerryParasuraman, Zeithaml and Berry (1988)
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- 1SERVQUAL: A Multiple-Item Scale for Measuring Consumer ...
Volume 64 Number 1 Spring 1988. SERVQUAL: A. Multiple-Item Scale for ... production and consumpti...
- 2PZB 服務品質模型探討服務品質與顧客滿意度之研究
業者如何改善服務品質，以提昇顧客滿意度，一直是被重視的問題。 本研究以Parasuraman、Zeithaml and Berry 所提出的服務品質衡量模式(SERVQUAL 量表)，以有形性、可.
- 3The Behavioral Consequences of Service Quality - jstor
ity meant to customers and developing strategies to meet cus- tomer expectations (e.g., Parasuram...
- 4大學形象與服務品質對學生滿意度之影響
（Parasuraman、Zeithaml及Berry，1988）是在比較期望的服務與知覺的服務間 ... 的服務之間差距的評估，其中SERVQUAL 量表(Parasuraman et al....
- 5Service Quality Measurements: A Review - hrmars
